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Managed
IP telephony
At the core of any VoIP network
deployment is the ability to test fast with 100% coverage.
Test Smart enables service providers and equipment manufacturers
to test complex networks including voice, video and data
and maintain the networks once deployed. Test Smart has
the capability to be inserted at any stage of the product
cycle and can help cut cost and shorten development and
testing cycles.
TestSmart can handle VoIP conformance, functional, and
performance testing in R&D and QA labs. As products
move from the lab onto live networks, it can then ensure
a network's viability throughout deployment and production
stages.
TestSmart tests scalability, performance, interoperability,
and voice quality prior to deployment..
We also provide operations with expert analysis of hard-to-diagnose
IP issues.
Managed IP telephony:
The IP Telephony phenomenon is global. Businesses are
replacing their traditional phone systems with IP telephony
solutions at such a rate that that the IP PBX market will
exceed the legacy private branch exchange market very
soon.
Many enterprises opt to deploy their IP Telephony solution
on site and self-manage it. For others, however, the move
to a new technology can be viewed as challenging for a
variety of reasons. They may not want to invest time and
money in specialized resources to support a new technology;
they know that keeping up with changes in technology can
be difficult and potentially expensive if the right choices
are not made; or they may prefer to take advantage of
the scalability and reliability of a carrier's infrastructure
to help ensure high quality of service (QoS). As a result
of these concerns, it is no surprise that many customer
studies indicate that as many as 30 percent of enterprises
are looking to out-task some or all of their ongoing IP
Telephony operations.
Managed IP Telephony services can be delivered in several
ways. Four options available to customers implementing
IP Telephony:
- In a do-it-yourself approach, the IP Telephony
solution, which would be either leased or purchased,
resides at the customer site and is self-managed by
the customer. The service provider's role is limited
to providing IP connectivity.
- The managed IP PBX approach involves deployment
of an IP PBX at the customer's site, with the service
provider responsible for ongoing remote management
of the platform and service delivery. The service
provider provides a range of services for the premises-based
IP Telephony solution, including fault monitoring;
configuration management; performance management;
moves, adds, and changes, and so on. Customers have
the option to buy or lease the onsite equipment or
rent it as part of the service.
- IP Telephony also can be offered as a hosted IP
PBX solution. Here, the IP PBX is housed in the service
provider facility and managed on dedicated servers.
The customer simply rents the service on a per-user
basis. The IP phones on the customer premises may
be bundled as part of the hosted IP PBX service fee,
or may be leased or bought directly by the end customer.
Because the IP PBX servers are dedicated to unique
customers, additional productivity and industry-specific
applications can be easily integrated as needed by
end customers, enabling the service provider to provide
further value and gain incremental hosted services
revenue.
- IP Telephony also can be provided as a hosted service
from a shared server housed by the service provider,
an approach sometimes referred to as IP Centrex. With
an IP Centrex solution, the customer rents the service
on a per-user basis, much in the same way traditional
time-division multiplexing (TDM)-based Centrex is
priced. Customers seeking to integrate productivity
or custom applications depend upon the service provider
to do this-and to do it in a manner that preserves
the security of the customer's data from other users
of the shared call-control application
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